Enterprise knowledge base + AI customer service — built for how small and medium businesses in China actually work.
We turn the documents sleeping in your folders, WeChat groups and cloud drives into a knowledge base that AI can read, search and answer from — with citations — and we configure AI customer service that replies to your customers instantly and hands over to a human when it should. Not a course. A delivered, running system.
We turn your scattered product material, policy terms and service rules into a knowledge base AI can actually read — then configure your AI customer service against GB/T 47746—2026.
The same method applied to your own notes, articles and research — so your AI remembers what you saved, finds it, and answers accurately.
Contracts, quotes, SOPs and product specs are cleaned, deduplicated and made answerable. Employees ask; AI answers in seconds with a citation. Your documents stay on your own machine.
Learn more →Customer enquiries on WeChat get instant automatic replies grounded in your own product and pricing material. Anything the AI isn't sure about is handed to a human — never improvised.
Learn more →China's national standard for human–AI customer service collaboration took effect on 2026-09-01. Our configuration is built around its handover requirements, clause by clause.
See the standard →Published 2026-05-25, effective 2026-09-01. It governs how human agents and intelligent (AI) customer service must cooperate across overall requirements, inbound tasks and outbound tasks.
Clause 5.2.2.6 lists five situations requiring automatic transfer to a human agent — including when the customer explicitly refuses intelligent service, when the interaction involves information security, or when the intelligent response times out (the standard's example: over 3 minutes).
Read the standard explained, with citations → · Run the 61-point self-check →
Because we deliver systems, not courses.
A course teaches you “how to do it”. We hand over a system that is already running — installed, loaded with your documents, tested against your real questions, and monitored after delivery. What you buy isn't information; it's a working asset plus the method behind it.
Everything is delivered remotely. You don't need to understand technology, and you don't need to keep an IT person on staff.
A full-time AI assistant you double-click to run: monitors markets, writes copy, manages documents, makes videos. One-time purchase.
The knowledge-engineering practice behind our enterprise work: 2,000+ articles on chunking, indexing and keeping AI answers accurate. Free to read.
“AI Second Brain” is the personal line and our practice ground: the 2,000-plus articles behind it are what taught us how to build knowledge bases AI can actually use. The enterprise line — knowledge base deployment plus AI customer service compliance — applies the same thinking to a whole company, which is where our focus is.