Not a list of posts but standalone atomic answers — written to feed an AI customer service agent, and to be quotable by AI assistants. This is just one entry point; the full index lives on its own page.
Open the answer library →Notes on knowledge bases, AI customer service and getting found by AI assistants.
Written for small businesses: each piece states figures, standard references and clause counts that match the Chinese original.
AI customer service will answer wrong — that is certain. What matters is the fallback. The 20 pre-launch questions in four groups, ending in the handover rules GB/T 47746—2026 makes mandatory.
No, there is no procedure called an “AI customer service filing” — but three compliance gates stand between you and launch. A 12-item checklist for owners, from identity disclosure to data security.
Your veteran agent is leaving and the judgment calls are walking out the door with her. How to organize a customer-service knowledge base from exceptions, not from process — in five steps.
Do we need a knowledge base with just ten people? Yes — but not the buy-a-system-and-dump-files way. Five steps that work for a small team, from a 50-question list to a weekly mistake log.
Our company isn’t big — is this money worth it? Skip the feature list and run three ledgers: the labor ledger, the risk ledger, and the asset ledger. Then you will know.
One banned phrase, a 1,200 yuan fine. What the new per-ticket customer service quality checks mean for small merchants, plus two fixes you can ship today.
Model API prices collapsed: DeepSeek cache hits at 0.02 yuan, Alibaba audio-video down 98%. What never got cheaper is the last mile — your own knowledge work.
Eight real customer questions probed the AI source pool and hit 0. Eight questions across 7 rounds produced 56 answers and 0 mentions, on a perfect on-site score.
Employee turnover keeps falling, yet each departure now hurts more. Find your knowledge single points of failure and keep experience before the veteran leaves.
Consumer complaints hit 986,000 in H1 2026 and AI customer service is a new hotspot. GB/T 47746—2026 names five cases where AI must hand over to a human.
On 2026-09-04, MIIT issued its 3-year AI plan for SMEs, naming one-person companies for the first time in a national document. Here is what the 4 areas and 15 key tasks mean for small teams.
A friend asked whether his AI customer service meets GB/T 47746-2026. So I turned the standard into an MCP tool that answers with clause sources. No key needed.
Eight departments issued NDRC Regulation [2026] No. 195, landing twenty AI scenarios in tendering. What assisted evaluation and bid self-check mean for bidders.
The state put one-person companies into a ministry document for the first time. But over half of those sixteen million people earn under 7,000 yuan a month.
Guangdong's SME digital subsidy runs to 31 December 2026. The money is not paid for what you spend but for the level you score, and only software counts.
HUMAIN, backed by Saudi Arabia's sovereign fund, launched the Arabic model M3 on a Chinese open-weight foundation. Chinese open models are becoming bedrock.
After IFA 2026 closed in Berlin, hardware and software converged on one direction. This piece skips the flashy humanoids and covers the fair's most honest line.
Israeli startup Wonderful, not yet 20 months old with a 24-year-old CTO, hit a USD 5 billion valuation. It does not show off models; it sends engineers on site.
AI agents carry a 219 times revenue premium while Gartner expects over 40 percent of agentic projects cancelled by late 2027. Three numbers show who profits.
Model prices fell into the li era and compute has never been cheaper. The ones who should catch the gains are not coders, but people who know an industry.
On 4 September 2026 OpenAI released GPT-6 Astra, its president closing with a welcome to the AGI era. What it means that AI can now finish the job for you.
Tencent's September 2026 Shenzhen event was oversubscribed and WorkBuddy turned strategic in six months. The AI office entry war reshapes where workers stand.
China's first national standard on human and intelligent customer service collaboration took effect on 1 September 2026. What it means for AI replies.
China named 32 cities for a second round of data annotation pilots. The opportunity is real, but taking every project offered is how newcomers lose money.
Tencent released and open-sourced Hunyuan Hy4 preview: 770B parameters, 1M context, 6 yuan per million input tokens, cheaper than DeepSeek. What it means for you.
In the first half of 2026 more than 100 listed companies were pursued for about 7.7 billion yuan in back taxes. Under Golden Tax Phase IV, how do you file AI income?
2026 is the first year of the one-person company. Some earn millions with AI short dramas, others quit and lose 90% of income. Three paths and one pitfall list.
People say they are cutting back, then spend small fortunes in livestreams. Loneliness is quietly packaged into products, a market small creators can enter.
OpenAI cut entry model Luna by 80 percent and still tells you not to use the priciest model. Three things behind the cut explain the AI industry second half.
AI has ended its performing era and started working. Three big moves from Chinese large models in one week, from DeepSeek V4 Pro scores to agents that ship code.
On September 1, 2026, China's first national standard for AI customer service takes effect. The seven classic failures become violations — and what your business should fix first.
Netease Qiyu charges 2999 yuan a month, yet a shop with 200 enquiries never needs that. The full budget breakdown, a 3-day path to live and what really matters.